Once clients join our organization there is a Sister on call 24 hours a day who will respond to an emergency call at any time of the day or night.
Besides visiting, our Sister, in conjunction with the Duty Office will make arrangements to provide a home carer to assist you for both emergency and ongoing care as required.
Our Field Sister will visit on a regular basis to supervise your home carer .
Our Field Sister will also do any dressings or nursing procedures required in the comfort and privacy of your home.
Membership forms are available on request from our offices or via fax at 021 782 5961 or by e-mail at email@example.com.
Our emergency number is 083 229 7331.
New clients pay R150.00 to join as members and a subscription fee of R40.00 a month. Married couples pay R250.00 to join and R60.00 per couple per month.
All that is required initially is payment of the joining fee and subs for the first month if you are simply joining up with the service. When you require care a pre-payment will be requested for the first two weeks of shifts booked. Thereafter you will be billed for the number of hours the carer has been with you and an account will be sent to you at the end of each month.
Clients qualify for a 10% discount if annual fees are paid in advance in a single payment. Payment can be made by stop order each month, or by monthly cash payments. Some clients prefer to pay in 6 monthly installments.
Payments can also be made by direct bank transfer to our bank account. Please contact us for details.
Because there are various factors which have to be considered please contact the Duty Office so that an individual quote can be prepared for you.
Each medical aid has different rules regarding the provision of home care. More and more medical aids are including home care in the package deals available. It is advisable to contact your medical aid to inquire regarding the benefits available to you. Every effort will be made by our office to assist you with the submission of both quotes and accounts to your medical aid providing your do have home care benefits available.
Our home carers will assist with the following: All activities of daily living e.g. bath, shower or bedbath, attention to pressure parts where necessary, care to hair, nails and oral hygiene, monitoring of intake and output, preparation of light meals, assistance with feeding, giving out and recording of medicines, taking patients for walks if possible, rinsing off soiled linen and clothes prior to them being put in the washing machine, tidying of the patient's room, cleaning of bathroom, kitchen and toilet.
Our home carers are not chars, but will certainly help you with all light housekeeping required to care for the patient.
It is not necessary to provide meals for our carers but we do request patients to allow the carer to have a sandwich and a cup of tea or coffee during her shift. Carers are instructed to bring their own meal with them when working a long shift.
No money is to change hands between client and home carer. An account will be sent to you at the end of each month.
Our Call Sister or Field Sister will bring the home carer to your home on the day of the first shift, thereafter, home carers are required to get to and from their place of work themselves. There are some exceptions however i.e. where the client's home is situated far from any public transport, the family will be requested to assist with transport where necessary. This may be in the form of a financial subsidy for Taxi or Riki fees, or lifting to homes off the taxi, train or bus routes.
Every effort is made to match the patient with a particular home carer who will be able to meet your needs. Where the match is not compatible, the Duty Sister must be informed immediately and she will makes the necessary changes as soon as it is possible to do so.
Our Nursing Manager in the office and our Field Sister will deal with any complaints you may have as a matter of urgency and the matter will be speedily resolved.
CMR is an emergency response unit and our agency works very closely with them. Many members resigned from FHHNS when CMR started, only to rejoin again later. CMR has an excellent response time and all the equipment to deal with emergencies. If you should therefore be experiencing severe chest pain, cannot breathe for some reason, are bleeding profusely or have fallen and possibly broken a bone, then it is best to call CMR. However once they have supplied emergency treatment they will leave and it is at this time that you may very well need FHHNS to provide you with ongoing care or to assist you when you get home from hospital.
Many of our members make use of our services in the cottages in retirement village because only a limited amount of help is available to persons who are not cared for in frail care. Our agency offers a viable alternative to frail care and many clients are able to remain in their homes or cottages without ever needing to go to frail care.
Many of our members have been with us for more than 20 years. These members would therefore always receive preference when requesting help at any time. A smaller prepayment is also expected from long term members. In an emergency we will, of course make every effort to assist you as quickly as possible but our Sister on call after hours and over weekends is only available to members of FHHNS. This is why you are paying your subscription fee - to be sure that there is someone available 24 hours a day who could help you if you are in need. Our Sister on call will take emergency calls from non members but cannot undertake to provide care until the following day or a Monday should this be over the weekend. If you leave you number with the Call Sister our office will follow up your call as soon as possible when the office is open again.
District Sisters Jennifer Godwin (left) and Lesley Merckel (right)
Office Manager Melissa Weltahagen (left) and Financial Manager Mrs Glynnis Helleman (right)
District Sisters Mary-Rose Fuller (left) and Jenny Martin (right)
Office Manager Melissa Weltahagen (left) and Nursing Manager Heather Storer (right)